Driving customer centricity at headquarters through defining and driving the right KPIs

At last years DigiPharm 2014 event,  Debraj Dasgupta , Team Leader – Oncology, Metabolism, Immunology, Boehringer Ingelheim GmbH,  gave the presentation “Driving customer centricity at headquarters through defining and driving the right KPIs.”

Download and learn:

  • Commonly identified issues with KPI processes
  • Key concepts
  • Challenges identified or BI
  • Case study: P&G and Walmart
  • Key areas to explore within each component of a KPI tracking system
  • Key achievements from PROUD initiative
  • Our vision with KPI tracking and reporting

Download Presentation

Found this interesting? You might also be interested in our Digipharm Europe 2015 event, taking place 7-8 October in London. Find out more

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