At last year’s Pharma Engagement Live event, Susana Serra, Customer operations manager, Janssen Portugal, gave the presentation “How CRM and Analytics can drive your Multichannel Strategy.”
Download and learn:
- Why is CRM key?
- Setting the objective
- CRM as the catalyst to customer centricity
- The power of a number with insight
- Transparency
- Analytics, Insights, CRM and Multichannel
- Key Insights
Download Presentation
Found this interesting? You might also be interested in our Digipharm Europe 2015 event, taking place 7-8 October in London. Find out more